by Paul Rudo on 11/07/12 at 3:08 pm
Now that we’re living in the digital age, the operations of every department have been completely computerized. Within any organization, you’re bound to find numerous independent and unrelated business applications.
Amongst the most important of these are:
- Online Chat Interfaces: Online customers have become accustomed to fast or instant service. Gone are the days when clients would gladly fill out a form and wait 24 hours. Online chat buttons provide instant service directly from the web page in a format that’s faster than email and more convenient than a phone call. And best of all, the conversation histories built up through the chat applications can provide valuable insight for increasing sales and optimizing conversions.
- Support Desk and Trouble Ticket Systems: Product, customer and technical support are a cost-center for most companies. And it’s important to optimize the use of these resources in order to keep clients happy while also minimizing the cost associated with resolving issues.
- Intranets, Wikis or Company Forums: When employees work, they accumulate and create large amounts of proprietary knowledge which will eventually vanish if the employee leaves unless it is written down somewhere. Wikis and internal corporate forums can act as a central repository of information which other employees can use to get quick answers to questions or get wise answers for experienced senior pros. (I’ve written about this in a previous article)
- Customer Relationship Management Systems: Address books and contact management applications are no substitute for a professional CRM system. CRMs are used by sales and marketing teams to track customers through the sales cycle. CRMs are critical for evaluating the performance of sales team members, optimizing marketing campaigns, and creating sales forecasts.
- Email Software: No company can operate without their email systems. Email has now surpassed phones and “snail mail” as the primary means of business communications for corporations.
And this is only a small sampling of the various applications which are required for the healthy operation of any SMB or large enterprise.
- When too many applications are used within a company, user management becomes a serious security risk. An employee may be fired while still retaining access to some internal systems.
- Now that it’s easy to go online and purchase just about any SaaS application with a credit card, it’s tempting for employees to implement their own solutions without any regard for how this move fits into company strategy.
- These applications were designed independently, and their architecture does not permit them to easily share information. This leads to a lack of management visibility, duplication of work, and poor cross-departmental coordination.
- In dynamic companies which are constantly merging, buying and partnering with other firms, you may often find multiple incompatible systems which are used to perform the same job. (ex: 3 different document management systems which don’t speak to each other)
- When working on projects through email, several team members could be working on different versions of the same document… and it’s difficult to maintain a chronological history.
- Management and executive reporting can take hours or even days because data must be extracted from dozens of sources and then manually combined into a spreadsheet.
- Company executives lack the deep visibility into company data which is required for locating market opportunities, avoiding unnecessary business risks, and guiding overall strategy.
The TeamWox platform is a single-source option which elegantly combines all of the most critical applications that a company needs into a single, consolidated suite of applications. Within the TeamWox suite, you’ll find:
- Task Management System
- Email System
- IP Phone System
- Human Resource Management System
- Help Desk System
- Online Chat
- CRM System
- Document Management
- Message Board
All of these various enterprise applications are completely integrated and seamlessly designed to work together. And it’s all tied together with the corporate search and reporting functionality required for effective leadership and decision-making.
Since every company is different, TeamWox Groupware and online Collaboration Software also features a robust SDK which allows developers to create custom applications based on the TeamWox platform.
Best of all, TeamWox is available as either an installed on-premises application or as a SaaS version. And both versions have free trial or demo option so that you can test the “integrated” approach against the disorganized mish-mash of applications that we see in so many organizations today. (You can download the free-of-charge on-premises for up to 10 users or launch your two-month TeamWox SaaS for free in 1 minute.)
I’d strongly recommend having a look at TeamWox and seeing if it’s right for your business.