Enterprise Features

Top 21 Hosted SaaS CRM Reviews

by Paul Rudo on 08/05/11 at 4:43 am

CRM is a hot topic at the moment. As business marketing has made a mass exodus to the web over the past few years, proper tracking and statistics are now absolutely essential to the marketing of any organization. Shooting from the hip is no longer enough.

After much research and debate, I’ve finally put together my list of the top 21 SaaS CRM systems.

1. Aplicor
   Small company offering CRM and ERP from a single source. Their systems and business practices are independently audited… and they’re certified by IBM, Microsoft and other major vendors.
2. Appshore
   A low-cost and service-focused provider, offering a suite that includes many services such as webmail, CRM, forecasting and more. They also have a developer API.
3. Aprimo
   A strategic-focused company that’s associated with the American Marketing Association. They help businesses use marketing data more intelligently.
4. CLP Suite
   A CRM designed around simplicity and ease of use. Ideal for people looking to switch away from ACT!
5. Commence CRM
   This company has been in business for over 20 years, and they also had a major role to play in the development of IBM’s Current sales force automation software.
6. Dataforce CRM
   Smaller CRM provider with an interesting blog. Definitely worth checking out.
7. eGain
   Rated #1 by Forrester and Gartner in for customer service amongst CRM software service providers.
8. Everest
   CRM designed with retail businesses in mind. Can integrate with third-party systems for enhanced marketing automation.
9. Infusion Software
   CRM targeted at online businesses. With a special focus on email marketing.
10. InsideSales.com
    Offers their own CRM system, and also offers productivity tools that integrate with Salesforce.com. Recommended for call productivity enhancement.
11. Microsoft Dynamics
    Microsoft’s CRM system. For companies that want to work with a single-source provider.
12. NetSuite
    One of the larger “full-featured” providers. Offers accounting, ERP, Analytics, CRM and more. All from a single provider.
13. SageCRM.com
    Available in French, English, Deutch and Spanish. Very popular with European businesses. Focused strictly on small businesses.
14. SalesAhoy
    Extremely lightweight, simple and customizable. One of the smaller players in the industry.
15. Salesboom
    Canadian CRM provider
16. SalesForce
    They’re the big guys in the CRM industry. Expensive and complicated. But very full featured.
17. SalesJunction.com
    Salesforce Automation and CRM, combined. Inexpensive and easy to use… with no long-term contracts. Just $8/ month.
18. Oracle CRM On Demand
    Oracle’s cloud CRM system for large enterprises. $70 per month. Can be migrated to your own internal servers later on.
19. Soffront
    In business since 1993… providing mature, well-refined CRM. Fully customizable.
20. SugarCRM
    Popular open-source cloud CRM provider.
21. Highrise
    Super-simple, bare-bones CRM from the creators of Ruby on Rails. Built around the “Rework” business philosophy.

Are there any companies I’m missing here? Please let me know and I’ll add them to the list.

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