EasyLobby
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EasyLobby provides secure visitor management, which includes visitor registration, tracking, reporting and badge printing. This software-based product is able to scan a visitor’s license and create a professional visitor badge within 20 seconds per guest. The system improves security by identifying exactly who is in your facilities and the reason for their visit.
EasyLobby has been in existence for 13 years. The company’s management team has focused on the following key areas: 1.) providing a software product that is reliable, feature-rich and easy to use and install; 2.) exceptional customer and technical support; and 3) integrating our visitor management with other access control/security management systems to provide the customer with more options in managing visitors.
Recently, I’ve had a chance to speak with John Murzycki, who is the marketing director for EasyLobby.
Who is your ideal customer?
Basically, any organization that wants to know exactly who is in their buildings and the reason why.
By automating all the steps during visitor check in, organizations are able to professionally manage visitors to their facilities and capture all necessary information about the visitor and the reason for their visit.
Our customers run the gamut of industries and markets, from small facilities to multi-billion dollar corporations, government agencies, hospitals, schools, multi-tenant buildings – essentially any organization wanting a professional approach to visitor management.
Many of our customers also tell us that our visitor management system improves their image as a professionally-run organization. They explain that our software is a more professional approach to visitor sign in than a simple guestbook.
Why not just use a guestbook to track who goes in and out? Isn’t that simpler?
A guestbook has a number of problems. First, visitor names are not confidential. A guest simply has to look at who has signed in previously to see the names (and often other contact information) of other guests.
A guestbook is difficult to use to collect necessary pertinent information, beyond basic name, address and phone number. With visitor management you can easily gather additional useful information such as whether the visitor has signed a non-disclosure agreement, taken a safety exam (for contractors), and a host of other user-defined questions.
Finally, in the event of an emergency and evacuation, it’s difficult to determine who is still in the building with a guestbook. With our visitor management system a list of current visitors can be immediately sent to emergency responders with a click of the mouse.
Besides controlling who enters the building, what are some other reasons that companies might want to implement a secure visitor management system?
Integration with other security management systems is a good example.
Because our visitor management is tightly integrated with over 35 access control systems, customers can provide barcode or proximity card access to guests, allowing them to open doors, turnstiles, or elevators that are controlled by the access control system. This provides more flexibility and greater security than simply giving guests an active proximity card upon entry.
Read our white paper HERE which gives a detailed explanation of the benefits of visitor management and access control integration.
Another reason customer use our system for increased security is to control access to more secure areas of their facilities. Upon check in visitors are either granted permission or not granted permission to more secure areas of their facilities that they may not want everyone to visit. Upon entry to the secure areas their visitor badge can be scanned to determine if access should be granted.
On your site, it talks about legal issues associated with tracking visitors that enter a building. Can you elaborate on this?
Critical infrastructure companies such as electric generating utilities are required to account for all visitors, including contractors, to their facilities. That’s more complicated than it sounds when there may be hundreds, to thousands, of contractors on site during planned and unplanned plant shutdowns.
Likewise, food and food distribution companies are required to account and report on the visitors and drivers who enter their facilities. Certain government facilities are required to screen against visitors on government denied databases – which is an option on our system.
How are you different from other visitor management solutions?
The major benefit of our system is the number of features that allow users to tailor the system to exactly their needs. This allows them to use the system that’s best for their environment.
For example, schools and Children’s Hospitals use our system to screen visitors who may be on the national sex offender database. Users are notified of a match within seconds of visitor check in.
Our access control integrations allow users to provide proximity card access to visitors. We have a web-based option of allowing employees to pre-register guests they know will be arriving.
Our system can operate in a stand-alone mode in a Kiosk for unattended lobbies.
In addition to managing visitors our system can manage assets and packages that are delivered to facilities.
Finally, our systems are easy to use, which is important for lobby attendants who are operating the system. With a simple few mouse clicks operators can scan a visitor’s license and print a professional visitor badge, which can include the visitor’s photo, in less than 20 seconds.
What sort of features should a company look for when evaluating a visitor management system?
“Is the system easy to use and does it perform exactly the way I want to collect exactly the type of information necessary in my organization?”
A rich set of features allow users to tailor the system to their needs. This will vary for every organization. Users want to consider both guests and contractors and make sure that their visitor management system can accommodate exactly how they want to manage visitors.
For example, some of the hospitals using our system set an alert to manage the number of visitors to certain patients. This way they can limit the number of visitors to certain patients, possibly those in intensive care.
Another example is the use of barcodes on visitor badges, which allows lobby attendants to simply scan the visitor badge to check out the guest when they are leaving. This is helpful in busy lobbies to streamline the check out process.
Another example for busy lobbies is a feature in our system that automatically notifies them that a guest has arrived and is waiting for them in the lobby. Again, this alleviates the lobby attendant from calling an employee for each visitor.
There are too many features to list here, but this gives you a flavor of a few examples of the capabilities that we provide. In addition to system capabilities, free technical support and free online training are important issues often overlooked. Access control integration is another.
What are some other tips that you can suggest for companies thinking of deploying a solution like this?
Most organizations that are considering using a visitor management system first register for our free, no-obligation online web conference. In this 30 minute to 45 minute WebEx demo, we provide an extensive one-on-one review of our features and how they can be used at that organization’s environment.
It’s a great way for potential users to examine how our system is used, actually see the software on their computer screens, and ask questions about managing visitors to their environment and using the features of our software. Potential users can register for this demo on our website at easylobby.com, or by sending an email to sales@easylobby.com, or by calling us at 781-455-8558.
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