by Paul Rudo on 09/08/10 at 4:38 pm
Here are my pics for top CRM (Customer Relationship Management) software. List list has been limited to only web-based applications, since these tend to offer the most convenient pricing and lowest overall TCO.
Small company offering CRM and ERP from a single source. Their systems and business practices are independently audited… and they’re certified by IBM, Microsoft and other major vendors.
A low-cost and service-focused provider, offering a suite that includes many services such as webmail, CRM, forecasting and more. They also have a developer API.
A strategic-focused company that’s associated with the American Marketing Association. They help businesses use marketing data more intelligently.
- CLP Suite
A CRM designed around simplicity and ease of use. Ideal for people looking to switch away from ACT!
- Commence CRM
This company has been in business for over 20 years, and they also had a major role to play in the development of IBM’s Current sales force automation software.
- Dataforce CRM
Smaller CRM provider with an interesting blog. Definitely worth checking out.
Rated #1 by Forrester and Gartner in for customer service amongst CRM software service providers.
CRM designed with retail businesses in mind. Can integrate with third-party systems for enhanced marketing automation.
- Infusion Software
CRM targeted at online businesses. With a special focus on email marketing.
Offers their own CRM system, and also offers productivity tools that integrate with Salesforce.com. Recommended for call productivity enhancement.
- Microsoft Dynamics
Microsoft’s CRM system. For companies that want to work with a single-source provider.
One of the larger “full-featured” providers. Offers accounting, ERP, Analytics, CRM and more. All from a single provider.
Available in French, English, Deutch and Spanish. Very popular with European businesses. Focused strictly on small businesses.
Extremely lightweight, simple and customizable. One of the smaller players in the industry.
Canadian CRM provider
They’re the big guys in the CRM industry. Expensive and complicated. But very full featured.
Salesforce Automation and CRM, combined. Inexpensive and easy to use… with no long-term contracts. Just $8/ month.
- Oracle CRM On Demand
Oracle’s cloud CRM system for large enterprises. $70 per month. Can be migrated to your own internal servers later on.
In business since 1993… providing mature, well-refined CRM. Fully customizable.
Popular open-source cloud CRM provider.
Super-simple, bare-bones CRM from the creators of Ruby on Rails. Built around the “Rework” business philosophy.
Are there any companies I’m missing here? Please let me know and I’ll add them to the list.