Archive for August, 2010
How To Pick a CRM Your Employees Will Use
Customer Relationship Management systems are essential to any growing company. Without automating management of the sales process, there is simply no way to scale. Instead, growing pains will set in and customers & leads will fall through the cracks. Of course, when implementing a new CRM, you need to get it right the first time. [...]
Full StoryThe Open Architecture Of Web 2.0 Presents New Web Security Threats For Businesses
Web 2.0 is more than just a technology philosophy. It’s a complete and permanent revolution in the way that humans interact and share information, and it has also changed the nature of information itself. One of the most useful features of the Web 2.0 movement is the fact you can now communicate with web sites [...]
Full StoryMinimizing Downtime Costs Through Virtualization
Technology has changed the pace and space of business. 25 years ago, the average company operated on a 9-5 schedule… and most of their customers resided within in the same area code. Today it’s much more common for companies to operate on a 24/7 schedule, serving customers all over the world. This new way of [...]
Full StoryA Compelling Business Case For Moving Payroll To The Cloud
When most of us think about business continuity and disaster planning, we usually think of limiting the business impact of things such as lost sales, halted productivity, and damaged customer relationships. But not much thought is given to the effects that unplanned downtime or data loss might have on your most important investment of all… [...]
Full StoryThis Type of Thing Has To Stop
One of my goals in starting this blog was to make enterprise computing information available to the average business owner. Too often, when you’re very deeply involved in a technical field, it’s easy to get tunnel vision and forget about the people who are actually buying your product. That’s why so much of the information [...]
Full StoryAct-On All-In-One Marketing Platform
When most people talk about “marketing automation”, the term is used to imply a number of things. (such as expensive, long and complicated implementation process, IT resources. Database management and technical expertise to manage and operate). Instead, Act-On can be thought of as more of an “All-In-One Marketing Platform” that allows marketers to manage all [...]
Full Story15 Most Common Reasons Backup Data Can’t Be Recovered (Or Becomes Lost)
Despite our best laid plans, details can sometimes slip through the cracks when protecting data. In their effort to maintain reliable backups and fast recovery times, IT departments have to overcome hurdles such as: Limited available time for maintenance Constantly changing infrastructure and new technologies Diminishing IT budgets And sometimes, when backed up data needs [...]
Full StoryPreventing Privacy Leaks Within Your Company – How Confidential Documents End Up On Google
Google is a favorite snooping tool for hackers and unscrupulous people wanting access to your personal information. Take a look at this search to see what I mean: This document is CONFIDENTIAL Of course, many of these listings are perfectly harmless. Also, Google does a pretty good job of scrubbing out inappropriate content from the [...]
Full StoryThe Difference Between Hosted, SaaS (Software-as-a-Service) and the Cloud
A few readers have asked me about this one, so I thought I’d type up a short clarification along with some real-life examples. But to keep things simple, I’d just like to start by pointing out the differences between hosted applications and SaaS. (We’ll save the cloud for later in the article) The most obvious [...]
Full StoryThe Meanings of “Area Network” Acronyms – The difference between LAN, WAN, SAN, GAN, CAN
Another common question that I’ll get is something along the lines of: What’s the difference between a LAN and a WAN? What’s the difference between a CAN and a GAN? What’s the difference between a LAN and a SAN? What’s the difference between a WAN and a GAN? Etc… I was a bit hesitant about [...]
Full Story13 Information Compliance and IT Compliance Blogs To Keep You Safe
They say that being sued is a sure sign that your company is starting to become successful. If your company hasn’t been taken to court yet, it’s only a matter of time. And in order to keep legal costs down while ensuring your chances of success, you need to keep yourself informed on your IT [...]
Full StoryNew Artificial Intelligence Computer Can Beat Humans At Jeapordy
I’d like to try something new with the blog. Now that I’ve got a decent-sized audience of regular readers, I want to mix things up a bit by occasionally covering more fun content related to enterprise computing. For today’s article, I want to share something that absolutely blew my mind! As you may remember, Deep [...]
Full StoryThe FreeNAS Project – Build Your Own Network Attatched Storage Device
I’m personally a big fan of the “green computing” trend. Not only does it feel good, but it’s also good for business. One of the bigger environmental problems associated with technology is the massive amount of electronic waste that gets sent to landfills every year. Computer components often contain lots of toxic chemicals that make [...]
Full StoryWhy Non-Technical CEOs Love IBM iSeries (AS/400)
I recently having a discussion with an IBM expert about the “cult of iSeries”, when he brought up a good point: “One thing about system I is how few people it takes to admin vs other operating systems. It is a business OS for businesses.” To a non-technical executive, this is probably one of the [...]
Full StoryTop 21 Hosted SaaS CRM Reviews
Here are my pics for top CRM (Customer Relationship Management) software. List list has been limited to only web-based applications, since these tend to offer the most convenient pricing and lowest overall TCO. Aplicor Small company offering CRM and ERP from a single source. Their systems and business practices are independently audited… and they’re certified [...]
Full StoryContact Form CAPTCHAS Need to Die a Horrible Death
We all know that spam is a productivity killer and potential security threat. For online companies offering free accounts or for fully-automated and resource-intensive online applications, protecting from automated “bots” is always a major challenge. If millions of virus-infected computers suddenly decided to sign up for accounts at once, it could shut down most online [...]
Full StoryActive Interview online interview software
Today, we’re interviewing Sandeep Ghael, who is the founder of Active Interview. Active Interview is video enabled, candidate interview/screening web application. Hiring managers create custom questionnaires that candidates answer online using nothing more than a browser and a web-cam. Our software is simple to use, saves time and most importantly helps find the right candidate. [...]
Full StoryCustomer-facing applications are the future. Will your company be ready?
Believe it or not, there was a time – not too long ago – when call centers were seen as a major convenience. Customers would actually get excited about the idea of doing business with an organization and being able to have issues resolved in the same day… without having to leave the house! Of [...]
Full StoryWhat’s The Difference Between CRM and ERP?
ERP and CRM are 2 more terms that often get attached to some very vague concepts. If you’ve tried to look up information on this topic, you might’ve found a flood of very benefit-focused sales material that intentionally stays away the specifics. This can make it difficult for a non-technical person to clearly understand these [...]
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